By accessing or using our website, purchasing our products, or registering an account, you confirm that you have read and agree to these Terms of Service, along with our Privacy Policy and Cookie Policy (collectively, “the Terms”). If you do not agree to these Terms, you must not use our website or services.

These Terms form a binding agreement between you (“the user”) and The Future School of. We may revise the Terms periodically. If we do, we will update the “Last Updated” date and provide notice via the website or email (where applicable). Your continued use of the site after any changes constitutes your acceptance of the updated Terms. We are committed to making our policies and terms accessible to all users.

you confirm that you are at least 18 years old. If you are under 18, you may only use the site with the direct involvement and verifiable consent of a parent or legal guardian.

We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it. If you believe that a child under 13 has provided us with personal information, please contact us at learn@thefutureschoolof.com.

Our website is intended for a general audience and does not contain content specifically directed at children. We are committed to providing accessible digital experiences and continuously improve our platform to align with WCAG 2.2 Level AA standards. If you encounter any accessibility issues or need alternative content formats, please contact us at learn@thefutureschoolof.com.

You may access certain parts of our website without creating an account. However, to purchase digital courses, track your progress, or access member-only features, you must register for an account.

By registering, you agree to:

• Provide accurate, complete, and current information.
• Keep your contact details and profile updated.
• Use a strong, secure password and keep it confidential.
  
  

You are fully responsible for all activity that occurs under your account, including any misuse resulting from unauthorized access. If you suspect unauthorized use, a security breach, or if you’ve lost access to your login credentials, please notify us immediately at learn@thefutureschoolof.com.

We reserve the right to suspend, disable, or permanently terminate any account that:

• Provides false or misleading information,
• Engages in fraudulent or abusive activity,
• Violates these Terms or other site policies, or
• Attempts to create multiple accounts to bypass rules or restrictions.
  
  

Each user is permitted to hold one account only. Multiple accounts, bots, or impersonation profiles are not permitted. If you require account access support due to an accessibility barrier, contact learn@thefutureschoolof.com and we’ll assist you promptly.

You agree to use our website and services solely for lawful, personal, and non-commercial purposes. You must not misuse the platform or any content made available to you. Prohibited conduct includes, but is not limited to, the following:

Unauthorized Use of Content

You may not copy, download, reproduce, distribute, or share any course materials, videos, images, text, or branded designs without express written permission. All content is provided for personal, non-transferable use within the platform.

Security Violations

You must not attempt to disrupt or compromise the security, functionality, or integrity of our website. This includes:

• Introducing malware, viruses, or other harmful code
• Attempting to gain unauthorized access to our servers, systems, or other users' accounts
• Bypassing authentication or security protocols
  
  

Abusive or Unlawful Conduct

You must not:

• Harass, abuse, impersonate, or defame any individual or group
• Post or transmit content that is fraudulent, unlawful, threatening, obscene, hateful, discriminatory, or otherwise harmful
• Use the site in any way that violates applicable laws or promotes illegal activity
  
  

Intellectual Property Infringement

You must not upload, share, or submit content that infringes on the intellectual property rights of others. This includes submitting material you do not have rights to, regardless of whether it was created manually or with the aid of automated tools.

Automated or Malicious Behavior

You may not:

• Use bots, scrapers, or automated tools to access or interact with the site
• Attempt to manipulate or overload systems
• Interfere with other users’ experience or accessibility features
  

Enforcement

Violation of these Acceptable Use terms may result in immediate suspension or permanent termination of your account, at our sole discretion. Serious or unlawful conduct may also be reported to authorities or subject to legal action.

Our primary offerings are digital online courses, delivered through our website. The following terms apply to digital products such as course enrollments:

• Access and License
  When you purchase a course, we grant you a non-exclusive, non-transferable license to access and view the course content via your account for your personal educational use, including all future updates to that course. Courses are taken through our platform (integrated with Shopify and our course app) and are not downloadable to your local device. You may access the course as many times as you like (for as long as we make it available on our platform), but you cannot share your access with others. Account sharing or publishing course content elsewhere is a breach of these terms.
  
  
• Ordering and Payment
  To buy a course, add it to your cart and check out through our Shopify-based system. You may must create an account during purchase (to access the course through your 'Account', and to track your course progress). Course prices are displayed in your local currency where available (e.g. AUD, EUR, USD) and include GST for Australian customers. All payments are processed through Shopify’s secure checkout and may be made using major credit cards, debit cards, Apple Pay, or other supported methods. Prices are subject to change at any time prior to purchase. Once your payment is confirmed, the price paid is final and will not be adjusted retroactively.
  
  
• Course Delivery
  Once your payment is confirmed, your course is made immediately available in your Account Dashboard. You may begin any time by logging in with your email and password. If you cannot see the course, please contact us for assistance.

• EU/UK Digital Content Rights
  If you are a consumer in the European Union or United Kingdom, you usually have a 14‑day right of withdrawal (cooling‑off period) under EU Directive 2011/83/EU (as amended) and the UK’s Consumer Rights Act 2015. This allows you to cancel a digital purchase within 14 days of placing the order. However, if you explicitly consent to immediate access and acknowledge that you will lose your right to withdraw, you may waive this right. That means once the course is made available for instant access and you have agreed, you cannot cancel.
  
  
• 7-Day Satisfaction Guarantee (Refunds for Courses)
  We want you to be satisfied with our courses. For digital courses, we offer a 7-day satisfaction period. If you find that a course you purchased isn’t what you expected, you may request a refund within 7 days of purchase, provided you have completed less than 20% of the course content. To request a refund, email us at learn@thefutureschoolof.com within seven days, include your order details and reason for dissatisfaction. If approved, we will deactivate your access and process your refund to the original payment method. Please allow a reasonable time for the refund to appear on your statement. (Note: We reserve the right to decline refund requests that do not meet these criteria or appear to abuse the policy. This guarantee is to ensure customer satisfaction, and does not limit any rights you may have under law.)
  
  

Subscription Plans
If in the future we offer courses or content on a subscription basis (for example, a monthly membership to all content or recurring lessons), additional terms will apply (see “Subscriptions” below). Currently, courses are sold individually (one-time purchase) unless otherwise stated.

We may also offer branded physical merchandise (such as T‑shirts, hoodies, jackets, hats, pens, journals, or other items) for sale on our site. The following terms apply to physical products:

• Product Information: Merchandise may be offered as in-stock items or occasionally on a pre-order or made-to-order basis (which will be indicated in the product description). We strive to display accurate images and descriptions. However, minor variations in color or design may occur in actual products. All prices are listed in AUD and include GST for Australian customers. Prices do not include shipping (see below). We reserve the right to adjust prices before you place an order.
  
  
• Ordering and Payment: You can purchase merchandise through the same online checkout process. You may combine digital and physical products in one order. Payment methods are the same (credit/debit cards and other methods supported by our checkout). Full payment is required at checkout; we do not offer cash on delivery. If an item is out of stock or unavailable after purchase, we will contact you to offer a refund or alternative solution.
  
  
• Shipping and Delivery: We currently ship merchandise worldwide, from Australia. Our orders are shipped via Australia Post. Flat shipping rates are applied at checkout: for orders shipping within Australia, a flat rate of AU $25 (express post) is charged. For international shipping, you can choose Standard (AU $40) or Express (AU $60) shipping. We will pack and dispatch your order within a reasonable time (typically 2-5 business days for in-stock items). You will receive a notification with a tracking number once your order is shipped. Risk of loss passes to you once we hand the package over to the postal carrier. Please ensure the shipping address you provide is correct and secure. We are not responsible for packages lost or delayed due to incorrect addresses or issues on the carrier’s end (though we will help liaise with the carrier to resolve issues).
  
  
• International Orders: For international deliveries outside Australia, you are responsible for any import duties, taxes, or customs fees that your country may impose. We have no control over these charges and we do not collect them at checkout. Check with your local customs office for potential fees before ordering. Also, note that international delivery times can vary widely (standard shipping may take up to 5 days to 2 weeks depending on destination). We reserve the right to decline or cancel orders to certain countries if shipping or legal restrictions apply; if we do so, we will refund you.
  
  
• Returns and Exchanges (Physical Goods): We want you to be happy with your merchandise. If you need a different size or there’s an issue with your product, we have the following policy:
  
  > Exchanges: We will exchange full-priced merchandise for a different size or item (one-time exchange) under these conditions: (1) The goods must be in resalable condition – unworn, unwashed, unaltered, with all original tags and packaging intact. (2) You must contact us within 5 days of receiving your order to request an exchange. (3) You need to provide your original order number or invoice as proof of purchase. (4) Exchanges are subject to product availability. (5) You are responsible for all shipping costs for sending the item back to us and for us sending the replacement to you. We recommend using a trackable shipping service for returns, as we can’t be responsible for items lost in transit back to us.
  
  > Refunds: We will provide a refund on physical goods only if: (1) The product is faulty or not of acceptable quality (not due to misuse by you), or (2) the item you received is not the item you ordered (e.g. wrong product or size was sent). In such cases, please notify us within 7 days of receiving your order. We may request photos or further information to verify the issue. The item must be returned to us in unused condition with all original packaging if reasonably possible. If a return is approved, we will refund the purchase price of the item back to your original payment method. Original shipping charges are non-refundable.
  
  
• Return Shipping Costs: If the return is due to a confirmed fault or our mistake (wrong item sent, product defect), we will cover the reasonable return shipping cost or provide a return shipping label. For all other cases (such as exchanges or if you return an item that isn’t faulty), the customer is responsible for paying shipping costs to return the item. We highly recommend using a tracked shipping service, as you are responsible for the product until we receive it.
  
  
• How to Initiate a Return/Exchange: To start a return or exchange, email us at learn@thefutureschoolof.com with your order number and details of your request (what item you want to exchange or an explanation of the fault). Do this within the timeframes mentioned above (5 days for exchanges, 7 days for refund issues). We will reply with confirmation and instructions, including a return address. Please do not send back items without contacting us first, as we need to authorize and track returns. Once we receive your returned item and verify it meets the conditions, we will process the exchange or refund. Refunds can take 5-10 business days to appear in your account depending on your bank.
  
  
• Limitation on Returns: Aside from the policies above, we do not offer returns or refunds for “change of mind” on physical goods. Please choose carefully. This does not affect your rights under consumer law (see below).
  
  
• Consumer Law Note: Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. For example, you are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure. Nothing in these terms limits those rights. In the event of any issue, we will always abide by the minimum standards of applicable consumer protection laws.

Some courses and community features may allow you to upload, submit, or share content. This may include commercial work, project work, written responses, images, feedback, or testimonials (“User Content”). You retain all intellectual property rights in your User Content. We do not claim ownership of your original creative work.

• License to Use Your Content
  By submitting User Content, you grant us a limited, non-exclusive, royalty-free, and revocable license to use, display, and share your content only for the purposes of operating the course platform, facilitating course interactions, or improving the learning experience.
  
  For example, we may:
  
  • Display your work in a private course environment or community space visible to other users to highlight excellence
  • Feature your feedback in anonymized form to enhance course design or communications
  • Share your work externally to spotlight your project
  
  This license does not permit us to sell, commercialize, or create derivative works based on your User Content without further written agreement. If you delete your content or account, we will no longer use your content publicly unless you’ve already consented to that use.
  
  
• Your Responsibility
  You are responsible for the content you post. Please don’t share anything you don’t have rights to, and avoid anything unlawful, offensive, or infringing. We reserve the right to review, remove, or moderate submissions that violate our standards.
  
  
• No Compensation
  Submitting feedback, ideas, or improvements (for example, suggestions for course features) is voluntary and does not entitle you to compensation, even if we use your input.
  
  
• Community Guidelines
  We are committed to maintaining a safe and respectful learning space. When using any interactive features, you agree to engage constructively and courteously with others. Abuse, harassment, or spam will not be tolerated. Separate guidelines may be introduced for specific community features as they launch.

All original materials created by us on our website and in our courses, including text, infographics, graphics, videos, site design, and educational content, are intellectual property owned by us or used with permission. This includes the overall look and feel of the site and courses. “The Future School of” and its associated branding are trade names used by us in connection with our services. We assert common law rights in these marks where applicable. All rights are reserved.

• Limited Personal Use
  You may access and use our content solely for your personal, non-commercial learning. You must not copy, reproduce, modify, distribute, publish, or share any portion of our materials without prior written consent, except as allowed under applicable copyright laws (e.g. “fair dealing” or “fair use”). Uploading or redistributing course content such as videos, frameworks, or PDFs is not permitted.
  
  Sharing brief excerpts for the purpose of commentary, critique, or academic discussion may be permitted under law, but users are responsible for ensuring their own compliance.
  
  
• Use of Referenced Material
  Some courses contain references to third-party materials. This includes logos, fashion campaigns, artworks, photography, and editorial content that are included for educational, illustrative, and transformative purposes. These materials remain the property of their respective owners and are used to support critical analysis, industry context, or creative discussion, consistent with copyright exceptions available under Australian, U.S., and other relevant laws.
  
  These references do not imply affiliation, sponsorship, or endorsement by the original creators. We do not claim ownership of any third-party intellectual property and include such materials solely as part of our pedagogical approach. Unless otherwise permitted by law, you must not reproduce or reuse these third-party elements.
  
  We provide attribution to original creators, publications, or sources.

• Trademarks
  “The Future School of” and associated names, logos, and visual elements function as our trade identifiers and brand assets. They are currently pending registration and are protected under common law. Please don’t use them in ways that could mislead others.
  
  From time to time, our content may include references to third-party trademarks (such as brand logos or campaign imagery) for illustrative or educational purposes. These marks remain the property of their respective owners. Their appearance in our materials does not imply any affiliation or endorsement, and such use is consistent with principles of fair use/fair dealing for commentary, criticism, or education.
  
  
• Copyright Infringement Policy
  We respect the intellectual property rights of creators and rights holders. If you believe any content on our platform infringes your copyright or other IP rights, please contact us at learn@thefutureschoolof.com with full details, including proof of ownership. We investigate all claims in accordance with applicable laws and will remove or restrict access to any infringing material where required.
  
  

Index Disclaimer: The Index is a curated editorial reference highlighting global creatives in brand practice. Inclusion is based on publicly available information and does not imply affiliation, endorsement, partnership, or participation with The Future School of. All works remain the copyright of their respective creators.

We respect the intellectual property rights of creators and rights holders. If you believe any content on our platform infringes your copyright or other IP rights, please contact us at learn@thefutureschoolof.com and we will remove or restrict access to any infringing material where required.

Use at Your Own Risk
Our website, courses, and related services are provided on an “as is” and “as available” basis. While we strive to deliver a high-quality experience, we can’t guarantee uninterrupted access, error-free performance, or flawless compatibility across all devices. Periodic downtime or technical issues may occur, particularly given our reliance on third-party providers. By using the platform, you accept that occasional friction is part of the experience.

No Promised Outcomes
We offer educational content designed to build creative and strategic capabilities, but we don’t guarantee results. Course outcomes vary based on your personal effort, background, and how you apply what you learn. We can’t promise you a job, a client, or creative mastery. Any testimonials or student stories are shared to illustrate potential—not to imply certainty.

Not Professional Advice
Unless clearly stated, our content is not intended as professional advice (e.g. legal, financial, health, or career-specific). It’s educational. You should apply your own judgment and, where appropriate, consult a qualified professional. We are not responsible for decisions made or actions taken based on course content.

Third-Party Platforms
We use third-party tools and services (such as Shopify for payments or Vimeo for streaming). While we select providers carefully, we don’t control their systems. This means we’re not responsible for any outages, data loss, policy changes, or service interruptions on their end. Your use of those services is governed by their own terms and privacy policies.

Consumer Guarantees (Australia and Beyond)
Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. For example, if a course is not delivered with acceptable care and skill or fails to match its description, you may be entitled to a remedy. Where allowed by law, our liability is limited (at our option) to resupplying the service or reimbursing the cost of doing so. Other jurisdictions may offer similar consumer rights, which we aim to respect in full.

Limitation of Liability
To the extent permitted by law, The Future School of (The White Directory Pty Ltd) and its directors, employees, and affiliates are not liable for any indirect, incidental, or consequential losses. This includes (but isn’t limited to) loss of income, time, data, or business opportunity. If we are found liable for any issue arising from a paid service, our total liability is capped at the amount you paid for that specific service. If the issue relates to free content, any liability will be limited to a reasonable amount, as defined by law.

Jurisdictional Limits
Some jurisdictions prohibit exclusions or limitations of liability in certain scenarios (for example, personal injury, gross negligence, or consumer contracts). Where such restrictions apply, they override the terms above. This section is intended to comply with all applicable laws while setting clear boundaries on risk and responsibility.

You agree to indemnify and hold harmless The Future School of (The White Directory Pty Ltd), along with our affiliates, directors, employees, and agents, against any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from:

(a) your breach of these terms or any applicable law;
(b) your misuse of our website or services (including negligence or misconduct);
(c) any content you submit, or actions you take, that infringe or violate someone else’s rights.

We reserve the right—at our own cost—to take over the exclusive defense of any matter subject to indemnification. If we do, you agree to cooperate as needed. This obligation continues even after your account is closed or these terms end.

These terms, and any separate agreement under which we provide services, are governed by the laws of New South Wales, Australia—excluding its conflict of law principles.

If you're a consumer outside Australia, nothing in these terms limits or excludes any mandatory rights or remedies available to you under the laws of your country of residence. In some cases, you may also have the right to bring claims in your local courts or through your national consumer protection bodies.

By using our services, you agree to the non-exclusive jurisdiction of the courts of New South Wales for resolving any disputes arising from these terms or your use of the platform. "Non-exclusive jurisdiction" means that while we agree those courts may hear the matter, this does not prevent you from bringing a claim in another competent jurisdiction where permitted by applicable law (for example, under EU consumer protection rules).

If any part of these terms is found to be invalid or unenforceable, that part will be limited or removed as needed, and the rest will continue to apply in full force.

We may update these terms from time to time. If the changes are material—meaning they affect your rights or obligations—we’ll notify you by posting the updated terms with a new “Last Updated” date, and, where appropriate, by emailing registered users.

Minor updates (such as clarifications or typo fixes that don’t impact your rights) may not trigger a direct notice. It’s your responsibility to review this page periodically.

By continuing to use the site or services after any update, you agree to the revised terms. If you disagree with any change, you should stop using the platform and cancel any applicable accounts or subscriptions.

Termination by Us
We may suspend or permanently terminate your access to the site or services at our sole discretion, with or without notice, if you violate these Terms or if we are legally obligated to do so (e.g. by court order or valid infringement claim). We may also suspend access temporarily for maintenance, updates, or security purposes. If your account is terminated due to a breach, you are not entitled to a refund of any fees already paid, unless otherwise required by law. Termination may include deactivating your account, revoking access to purchased content, and blocking future access to our platform.

Termination by You
You may discontinue use of the site at any time. To request account deletion and data removal, please contact us (see our Privacy Policy for details). If you hold a subscription, it is your responsibility to cancel it to avoid future charges. Terminating your use of the platform does not waive any outstanding fees or payment obligations.

Effect of Termination
Upon termination, your rights under these Terms immediately end. However, provisions that by nature survive termination — including those related to intellectual property, disclaimers, limitations of liability, indemnification, and governing law — will continue to apply.

Reactivation
If your account was terminated, you may contact us to request reinstatement. Approval is at our discretion, and we reserve the right to decline without explanation.

Privacy Policy

Last Updated: 01.08.25

At The Future School of, your privacy matters. This policy outlines how we collect, use, store, and share your personal information when you use our website, purchase products, or engage with our content. By using our platform, you agree to this policy. If not, please discontinue use.

We may update this policy from time to time. When we do, we’ll notify you via email or on-site alerts if the changes are significant.

1. What We Collect

We collect only what’s necessary to run our platform and improve your experience:

• Contact Details: Name, email, phone, billing/shipping address
  
• Account Info: Username, hashed password, optional profile data
  
• Purchase Data: Orders, payment confirmations (via Stripe, PayPal — we don’t store card numbers)
  
• Course Usage: Progress, quiz results, modules completed
  
• Device Info: IP address, browser, device type, crash logs
  
• Cookies: Session IDs, preferences, analytics, campaign tracking
  
• Marketing Preferences: Consent status, email interactions
  

Data is collected directly from you, via cookies and analytics, and through tools like Shopify, Klaviyo, Stripe, and our course platform.

2. How We Use It

We use your data to:

• Process purchases and give you access to courses
  
• Secure your account and provide support
  
• Track your course activity and suggest what’s next
  
• Send essential service emails (e.g. confirmations, course updates)
  
• Send marketing emails if you’ve opted in — or after purchase, unless opted out
  
• Understand what’s working (analytics) and improve it
  
• Comply with legal requirements (e.g. tax, fraud detection)
  

We do not sell your personal data. If we want to use it for anything else, we’ll ask first.

3. Who We Share It With

We only share data with trusted providers that help us run the platform:

• Shopify – ecommerce + account platform
  
• Stripe & PayPal – secure payment processors
  
• Klaviyo – marketing emails (if you’ve opted in)
  
• Google Analytics & others – anonymized site performance tracking
  
• Shipping providers – for merch orders
  
• Legal authorities – if required by law or to enforce our rights
  
• Mergers or Sales – if we transfer ownership, confidentiality continues
  

All partners are required to protect your data and use it only for what’s intended.

4. Cookies & Tracking

We use cookies to support site functionality, personalize your experience, and understand performance.

You can manage cookie preferences via our banner or in your browser.

Cookie Type

Necessary: Login, cart, account access, security
Functional: Remembering your preferences
Analytics: Understanding user behavior (with consent)
Marketing: Campaign tracking (if you opt in)

See our Cookie Policy for more details.

5. Data Retention & Security

We retain your data only as long as needed:

• Accounts: Active data retained; deleted upon verified request
  
• Orders: Retained for at least 7 years for compliance
  
• Marketing: Until you unsubscribe or we retire the campaign
  
• Analytics: Typically 14–24 months (aggregated)
  

We use encryption, secure servers, access controls, and regular audits to protect your data. While no system is perfect, we do everything reasonable to protect your information. Please use a strong, unique password.

If a breach occurs, we’ll notify you and regulators as required.

6. Your Rights

Depending on where you live (e.g. Australia, EU, UK), you may have the right to:

• Access the data we hold on you
  
• Correct or update your information
  
• Request deletion (“right to be forgotten”)
  
• Withdraw consent (e.g. marketing opt-out)
  
• Restrict or object to processing
  
• Request data portability (if applicable)
  

To exercise these rights, contact: learn@thefutureschoolof.com
We may ask you to verify your identity and aim to respond within 30 days.

You may also lodge a complaint with the OAIC (Australia) or your local data protection authority (EU/UK).

7. International Transfers

We’re based in Australia, but we work with global platforms. Your data may be processed in the United States, Europe, Canada, or elsewhere.

For EU/UK users: We rely on Standard Contractual Clauses (SCCs) and similar safeguards to ensure lawful transfers and consistent protection of your data.

By using our platform, you consent to this transfer.

Accessibility Statement

We are committed to inclusive access. Our site aims to meet WCAG 2.2 Level AA standards. That includes:

• Screen reader compatibility
• Keyboard navigation support
• Sufficient color contrast
• Consistent layouts and clear navigation
  

Need content in another format? Email learn@thefutureschoolof.com and we’ll make it happen.

Have Questions?

We’re here if you have any questions. Reach out at learn@thefutureschoolof.com

Thank you for reviewing our Terms of Service and related policies.

If you have any questions, concerns, or feedback about these terms, our privacy practices, or how we handle your information, please get in touch:

Email: learn@thefutureschoolof.com
Phone: +61 2 9099 5636

We’re committed to your experience and rights. Our team will respond as promptly and thoughtfully as possible.